FAQ
Frequently Asked Questions
Have questions about your Kit or order? We’ve got you covered.
Each Kit includes your full set of essentials. Refills restock what you’ve used up — same quality, smaller package, no waste.
Orders are processed within 1–3 business days. Delivery typically takes no more than 5 days from the date your order is shipped. You’ll receive tracking details once your package ships.
Not yet — but it’s coming soon! Members will be the first to access our “Build Your Own Kit” feature when it launches.
Just reach out to support@thekitcore.com within 48 hours and we’ll make it right immediately.
If an item arrives damaged or begins malfunctioning within the first 30 days, we’ll replace that specific product — not the entire kit.
To process your claim, please email thekitcore@gmail.com with a photo or short video showing the issue, and we’ll take care of the rest quickly.
Absolutely. Each kit is neatly packed and ready to gift — you can even include a personalized message at checkout.