Refund policy

We take quality seriously and carefully package every order. If an item arrives damaged or an electronic component stops working within 30 days of delivery, we’re happy to help.

• Eligible items will be replaced, not refunded.
• Replacements apply to the specific faulty item only.
• Claims must be submitted within 30 days of delivery.

To request a replacement, please email thekitcore@gmail.com with:

• Your order number.
• A clear photo or short video showing the issue.

Once approved, we’ll process your replacement as quickly as possible.

Please note:

• Normal wear and tear, misuse, or damage caused after delivery is not covered
• Refill items and non-electronic components are final sale unless damaged on arrival